Review On Hotel: Batam Harris Waterfront Resort

Batam Harris Waterfront Resort

Stayed on 6th Oct 2018 - 7th Oct 2018

Transport: 
took the ferry to batam waterfront terminal via sindo.

Availability:
- the pickup for harris waterfront and holiday inn shuttle was readily available.
- the shuttle bus to nagoya shopping mall were already full as there were only 15 pax/shuttle. We got a cab from hotel instead to the shopping mall arranged for a 2 ways ride. Just indicate the timing for them to pick up at the shopping mall and they will be there when the requested pickup time comes.

Journey: 
- from ferry terminal to resort, less than 3 mins and we were already at the resort.
- from resort to nagoya, approx 30mins by cab.

Room: 
The room I stayed in had a balcony but as said, it was partial sea view and it was quite low floor. (There were rooms on the other side which was facing the pool view though). The room was clean and tidy. Apart from the usual complimentary drinks, they also had a plate of cookies. The room does looked slightly worn out, wear and tear on the curtains, wooden funiture and aging tiles.

Enviroment: 
Really nice place if it's quiet. One side is facing the sea, the other side is facing the pool. A pity the room I stayed in was the side facing partial sea view with mostly trees.

Noise control:
- Can hear people talking at the corridor. Uncertain if it's the staffs or the people staying at other rooms.
- On Saturday night: there was some function and the music treble to up room at level 3.
- On Sunday morning, there were groups of team bounding activities.

Breakfast: 
Breakfast crowd was quite packed and seemed low on manpower. The tables weren't cleaned in time and when we requested, the staffs could only handled 1 round of cleaning before being requested by another table to help out. So while they were quite fast to react, it would be even better if the hotel mgt can allocate more staffs to manage the cleaning during breakfast time. Even the utensils weren't enough and we were offered plastic ones to substitute. Food selection were slightly limited. I liked  the hashbrown, hotdog and omelette.

Customer service:
I had to say, their customer service were great. A smile on their face, the rooms were already ready when we reach at between 12-1pm. No problem with communication.

Note: Although there were free shuttles to Nagoya Shopping Centre, but when we checked in on the day itself and make enquiry for the free shuttles, it was already fully booked （as there were only 2 shuttle service daily (so we had to take a cab instead)